Would you like to convert your customer speech into text? Do you want to analyze customer sentiment, intent, keywords and trends during the communications. Would you like to get insights from those? If so, commence your journey with beyondQA call center speech analytics software.
How beyondQA ai speech analytics tool help for your business:
Speech analytics :
Our beyondQA tool converts conversation into structured transcript and it monitor customer call so agent easily search, review, analyze, audit, and also identify the customer issues.
Emotion & sentiment detection:
Using this feature agent easily can identify frustration, satisfaction, stress, hesitation, urgency and delight.
Keyword and intent tracking :
During the conversation this feature helps to find important words, phrases, and customer intentions inside the conversations.
For instance :
Cancellation.
Refund.
Complaint.
Fraud.
Pricing.
Trend discovery :
It is one of the primary features, it identifies repeated complaints. Moreover it identify recurring issue following the way
are customer complaining same issues again and again
Agent struggle to explain particular feature
Customers become frustrated after being transferred multiple times.
Using this pattern user easily identify recurring issues.
Compliance Monitoring :
Through customer communication, beyondQA tools identify the compliance risks or policy violations.
It identify :
Restricted phrases
Policy violations
Sensitive term
Escalation triggers
Risk related conversations.
In a nutshell:
Agents easily identify customer issues and at the same time evaluate the performance. In addition, agents can evaluate more than 1000 calls easily. So, commence your journey with beyondQA sentiment analysis call center.
